{{ 'fb_in_app_browser_popup.desc' | translate }} {{ 'fb_in_app_browser_popup.copy_link' | translate }}

{{ 'in_app_browser_popup.desc' | translate }}

限定禮遇:購物滿$800起即送水潤唇膜+面膜套裝 (價值$380)

Return Policy

Your interest is protected by our 30-days guaranteed return policy, we accept products sold by imageskincare.com.hk with less than 30 days of receipt (based on delivery record). Please contact CS first and provide your Order Number and Indicate products with return reason.
Pack the returned products along with our CS acknowledgement message securely in a box that we can expedite your request.
Please keep and return all packaging, including all original packaging boxes, product original labels, hang tags, certificates, manufacturer's warranty certificates, instructions, gifts, and all accessories, etc., and ensure that all packaging is returned in good condition. The labels or hang tags on the goods must also be kept intact. If they are damaged or folded, they cannot be returned or exchanged. If the goods have been assembled, please ensure that their assembly status is consistent with the time of purchase. If the packaging and assembly status of the goods do not meet the above conditions, arrangements for returning or exchanging the goods may not be made.
Send the returning items by mail to: imageskincare.com.hk (Order Return) Room 103, 1/F., Valley Centre, 80-82 Morrison Hill Road, Wan Chai, Hong Kong.
All return shipping parcel must use traceable courier such as SF, HKpost Courier (but not acceptable for Registered Letter/ Packet for returning) and the shipping fee must be paid and is non-refundable. We cannot accept COD returns.
Once we have successfully retrieved the relevant items, prior to issuing the refund, we will first verify its condition. All Non-returnable items will neither receive refund nor return to you.
We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.


Important notes

• Only one return is allowed per order

• The original shipping and handling fees will not be refunded.

• If Image Skincare does not receive the goods within 30 days, we reserve the right to cancel the return of the goods.

• Any opened, used, or damaged goods due to personal reasons are not eligible for return or exchange.

• If the returned goods come with promotional gifts or products purchased at a special price, these items must also be returned together. Otherwise, the refund will not be processed.

• When returning accompanying gifts, we will deduct the value of the gift or special price product from the refund.


Non-returnable items

•Any product that is returned more than 30 days after receipt.

•Any product that has been opened or used (taken out of its plastic wrap or box).

•Any product that is not in its original condition, is damaged, is missing parts, or did not retain the Image Skincare Label.

•Any discount, clearance or sales product that imageskincare.com.hk has already stated non-returnable.

•Any free gift product and samples.

•Any product that is purchased at Image Skincare stores.

•Any protective care items.

•In the event of dispute, imageskincare's decision shall be final and conclusive.


Refund timeline: 14 working days upon the item return to imageskincare.com.hk